How long after I place an order can I expect my order to ship?
- Most items are typically out the door within 4 business days but, could take up to 7 business days. Keep in mind that orders placed during holidays and sales may take a couple extra business days to process. We appreciate your support, and patience!
Lost or Stolen Packages?
- ShayButter Boutique highly recommends getting in touch with your local post office. All claims must be filed with the courier, or taken up with your local postal service authority.
- Please double check that you have entered in the correct shipping address, as ShayButter Boutique will not be held responsible for packages delivered to the wrong mailing address.
- If Error 404 pops up when you attempt to track your package, simply exit out of that link. Go to www.17track.com and, manually type in the given tracking number!
I have received only part of my order. Where are the other items?
- We ship from from multiple warehouses so some items might arrive earlier than others. Items may also ship separately depending on stock, and availability at the time of your order.
MY TRACKING SAYS "DELIVERED" BUT I HAVEN'T RECEIVED ANYTHING!
- AS SOON AS THE TRACKING ON YOUR ORDER IS UPDATED TO "DELIVERED" BY THE POSTAL COURIER, IT TRIGGERS AN AUTOMATIC EMAIL FROM SHAY BUTTER BOUTIQUE TO LET YOU KNOW YOUR PACKAGE HAS BEEN DELIVERED.
- OCCASIONALLY, A PARCEL WILL BE MARKED AS DELIVERED BY THE SHIPPING COURIER PREMATURELY. IF YOU RECEIVED A DELIVERY NOTICE, ONLY TO FIND YOUR PARCEL IS NOWHERE TO BE SEEN, HERE IS SOME INFORMATION YOU SHOULD KNOW:
What to do?
- USPS delivery vans have GPS that sometimes automatically updates a shipment as "delivered" prematurely. Wait another business day because the package was most likely marked as delivered accidentally, and will arrive the following day
- Contact your local post office. Make sure to call your LOCAL OFFICE, and NOT the USPS HOTLINE (this can take a lot of time, and they only tell you what the tracking already says). Ask them who delivered the parcel, and ask them details about that day's delivery. They are used to these types of questions, and can usually provide helpful information.
- If the parcel does not show up (extremely rare occasion), please call the Post Office and file a claim. Shay Butter Boutique cannot reimburse orders that were mis delivered by the post office or stolen from a property, thank you for understanding!
|Shipping Method||Cost||Delivery Time|
|FREE||Within 10 - 45 days.|
Please keep in mind that shipping times do not include processing times.
~Thank you for reading babes~ Happy shopping!